After completing your purchase, please keep an eye on the email sent to the address used when placing your order. Your tracking number will be included in that email. Usually, the tracking email arrives within 2 to 3 days after the purchase date.

If you haven’t received it yet, don’t worry—it should arrive shortly, allowing you to track your order through the carrier or directly on our website.

If there are any issues or delays, please contact our customer support team.

Tip: Don’t forget to also check your spam or junk folders, as the email may have been redirected there.

To track the progress of your order, visit our tracking page and enter the tracking code or order number along with the email address used for the purchase.

If you prefer to view all your orders and their status, simply log in to your customer area using your registered email address.

All products come with a delivery guarantee, ensuring that you receive your purchase in perfect condition. In addition, we offer a 7-day satisfaction guarantee starting from the date of receipt.

If for any reason you are not satisfied, you may request a refund, which will be processed using the same payment method used for the purchase.

If you wish to make a change to your order, please contact us as soon as possible. If the order has already been shipped, unfortunately it will no longer be possible to make changes.

Don’t worry—our team is always available to answer your questions and ensure that your shopping experience is the best possible.